Frequently Asked Questions

 
 

What are the benefits of massage?

Massage increases:

  • Circulation of blood and oxygen to muscles and other tissues
  • Relaxation of skin and muscles
  • Joint flexibility and range of motion
  • Sense of well-being and relaxation
  • Overall energy
  • Elimination of toxins

Massage decreases:

  • Muscle tension
  • Everyday stress
  • Pain from old injuries or overexertion
  • Stiffness, tightness and knotted muscles

What should I do to prepare for my massage?

There is little preparation necessary- set your concerns aside when you enter our center. Remember to turn off your cell phone.

Although many clients prefer to completely undress, you are welcome to remain clothed at your comfort level. Our therapists respect your privacy, and will drape your body with a sheet at all times, aside from the area of the body currently being treated.

What if I am uncomfortable with an LMP of the opposite sex?

The choice is always yours. All of our therapists are completely trained and comfortable treating members of both sexes.

How will my massage begin?

If you are visiting our center for the first time, there will be a brief client intake form for you to fill out. This form asks questions about your medical history, current or past injuries, and any other relevant information of which the LMP should be made aware.

If you will be billing your insurance company, there will be a few insurance forms to fill out as well. We will verify your insurance benefits before your first appointment.

Your therapist will ask you questions and discuss your treatment before your appointment begins, so be sure to mention any particular health conditions or concerns you may have.

The therapist will leave the room so you can undress and get under the sheets in privacy.

What should I do during my massage?

While we only ask that you relax, please feel comfortable to alert your therapist if you find a particular stroke uncomfortable so that they may tailor the session to meet your individual needs and requests.

What if I fall asleep?

No problem! Your therapist will wake you when the treatment is over.

What happens at the end of my massage?

The therapist will leave the room to allow you to dress in privacy. Please check in at the front desk on your way out.

We encourage you to drink lots of water to aid the increase in circulation and rehydration

Do I need to leave a tip?

No, at the Massage Center of Bellevue, we want you to relax and focus on your massage. No tips are accepted. As health care professionals, our licensed therapists are focused completely on your massage treatment.

How do I know if my insurance plan covers massage therapy?

As all insurance plans have varied benefit structures, our office will verify and explain your specific benefits to you. Call and speak with one of our knowledgeable Client Care Coordinators- they will be happy to assist you with any questions or concerns you may have.

Insurance Terms Glossary

Insurance glossary

EOB: Explanation of Benefits. This form arrives from the insurance company to explain how they processed the patient bill.

CPT code: This stands for Current Procedural Terminology. These are the code numbers assigned to various procedures performed in the office. The fee schedule is based upon these codes.

ICD-10 codes: This stands for International Classification of Diseases, version 10. These codes are used to describe the patient’s diagnosis

Managed Care: General term meaning the bulk purchasing of health insurance benefits by large insurers or by large employers. There is usually some form of additional documentation or administrative effort involved in providing care to these patients.

PPO: Preferred Provider Organization. This is a type of Managed Care. The doctor agrees to have his name published on a list distributed to employees of a particular company. In return, the doctor agrees to discount his fees, or wait for permission to treat the patient through the use of a "gatekeeper", or "Pre-authorization"

PCP: Primary Care Physician, usually a Family Practice, Internist or Gynecologist. These doctors write referrals for specialty care, including chiropractic.

Pre-authorization: Insurance term for permission to proceed with diagnostics or treatment. This usually involves submission of a report with a diagnosis and care plan. Reporting forms are usually specific to each MCO. Delays and bureaucracy make this a particularly burdensome form of managed care.

HCFA: This refers to the Health Care Financing Administration, the arm of the Federal Government that processes Medicare claims. They developed a standard red ink billing form, known as the HCFA-1500, now used by all insurers. This agency has recently changed their name to CMS (Center for Medicare Services).

Claims Manager/Adjuster: These terms (used interchangeably) refer to the employees of insurance companies who actually review and pay claims. If there is a dispute or a problem with a claim, this is the person you must identify and speak with.

Co-pay: a payment defined in the insurance policy and paid by the insured person each time a medical service is accessed. Copays are due at the time of service.

Co-insurance: is the percentage of each charge for which the patient is responsible, after the deductible has been met. The patient is responsible for 100% of the charges until the deductible is met. Deductible: the amount of expenses that must be paid by the patient before an insurer will cover any expenses.

Deductible: the amount of expenses that must be paid by the patient before an insurer will cover any expenses.